Our Plan of Service

ALICE MELNYK PUBLIC LIBRARY
PLAN OF SERVICE 2018 - 2023

MISSION STATEMENT

To provide our population with library services that will enhance opportunity for education, research and recreation in collaboration with both of the municipal governments, community groups and volunteers.

VISION STATEMENT

The Alice Melnyk Public Library is a welcoming space at the center of the community providing services for all demographics.

ROLE OF THE LIBRARY

The primary role of the Alice Melnyk Public Library is to provide a multitude of materials/media as well as research, education support and internet access.

THE ALICE MELNYK PUBLIC LIBRARY NEEDS ASSESSMENT
The Alice Melnyk Public Library needs assessment consisted of the following procedures:

1) The Board and the Librarian met in March of 2017 and an Ad Hoc Committee was set up to review and update the Plan of Service.
2) Pat Ewanishan, Suzanne Musgrave and Helen Kretzel looked at the Municipal Affairs website and it explained how to do a needs assessment (SWOT analysis) to see what the needs of the community are and how the library could address any of these needs. A questionnaire was made and handed out to businesses, schools and individuals in the community by the board. The questionnaire was handed out at the beginning of May, 2017.
3) On August 11, 2017 Suzanne Musgrave and Pat Ewanishan went through the SWOT analysis questionnaires to determine what information could be used in the Plan of Service.
4) The Plan of Service was presented to the Board for final approval on November 8, 2017.
5) The Plan of Service for the Alice Melnyk Public Library of 2018 - 2023, was submitted to Alberta Municipal Affairs and to Northern Lights Library System November 9, 2017.

COMMUNITY ANALYSIS SUMMARY
Our needs assessment was done May through July of 2017. A SWOT analysis questionnaire was circulated to all businesses, town and county offices as well as schools and individuals in the Town and County of Two Hills.
Feedback was given by:
Town and County of Two Hills Council Representatives
Mennonite School
Town Residents
County Residents
Local Businesses
Victim Services

CLIENTELE

The library services a broad range of clientele and a large physical area -the Town and County of Two Hills. There are many different cultures and ages represented in the area with Hutterite, Ukrainian and Mennonite people as the predominate groups. As well, every age group requires different programming and services that the library strives to meet by cultivating our book genre selections, a large DVD selection, free Wifi, public computers and programming from seniors to pre-school.

GOAL 1 TO INCREASE AWARENESS OF THE LIBRARY'S SERVICES AND PROGRAMS

1.1 OBJECTIVE
Have a bi-monthly library column in Two Hills & County Chronicle

1.1 ACTION PLAN
a) Keep a running list of items for newspaper
b) Compile information, write article and submit to paper one week prior to month end

1.1 RESOURCES
Library, Two Hills & County Chronicle

1.1 TIMELINE
Bi-monthly articles to start March 2018

1.1 MEASUREMENT
Published 6 times per year

1.1 RESPONSIBLE
Library manager with assistance from board members

1.1 SERVICE RESPONSE
Know your community

1.2 OBJECTIVE
Advertise events through both schools' libraries and newsletters

1.2 ACTION PLAN
a) Submit program advertisements that apply to school age children
b) Advertise new books/DVD’s available at the library for the different age groups

1.2 TIMELINE
As new programs are introduced and materials are purchased

1.2 MEASUREMENT
Submit articles/ad to each school’s newsletter as items/programs arise

1.2 RESPONSIBLE
Library manager with assistance from staff

1.2 SERVICE RESPONSE
Know your community

1.3 OBJECTIVE
Utilize the Parent Resource Network newsletter and social media to advertise library events and joint events

1.3 ACTION PLAN
a) Submit program advertisements that apply to pre-school children
b) Advertise new books/DVDs available at the library for pre-school children

1.3 TIMELINE
As new programs are introduced and materials are purchased

1.3 MEASUREMENT
Multiple submissions throughout the year

1.3 RESPONSIBLE
Library manager with assistance from staff

1.3 SERVICE RESPONSE
Know your community

1.4 OBJECTIVE
Use the town newsletter in the water bills to advertise events and programs at the library

1.4 ACTION PLAN
a) Submit program advertisements that apply to the different demographics of the community
b) Advertise new books/DVDs available at the library for the different age groups

1.4 TIMELINE
As new programs are introduced and materials are purchased

1.4 MEASUREMENT
Multiple submissions to the town newsletter

1.4 RESPONSIBLE
Library manager with assistance from staff

1.4 SERVICE RESPONSE
Know your community

1.5 OBJECTIVE
Cultivate a collection of books and DVDs that will appeal to all demographics of the community

1.5 ACTION PLAN
a) See what is trending on Chapters/Indigo
b) Get input from current patrons and NLLS acquisitions staff
c) Check TRACPac for materials that have long wait lists and low availability

1.5 TIMELINE
Multiple times/year

1.5 MEASUREMENT
Checking the circulation reports regularly to make sure that items purchased are circulating

1.5 RESPONSIBLE
Library manager with help from staff

1.5 SERVICE RESPONSE
Know your community and Materials procurement

GOAL 2 TO SEEK COMMUNITY PARTNERSHIPS

2.1 OBJECTIVE
To create programming for the tween/teen age group in conjunction with the Youth Center

2.1 ACTION PLAN
a) Work with FCSS and the director of the teen center to come up with programs that appeal to tweens/teens

2.1 RESOURCES
FCSS and Youth Center director as well as looking at what other libraries of similar size offer

2.1 TIMELINE
Beginning in 2018, ongoing thereafter

2.1 MEASUREMENT
Number of programs offered in the year and number of participants

2.1 RESPONSIBLE
Library manager, FCSS and Youth Center director

2.1 SERVICE RESPONSE
Community partnerships and Connecting with tween/teens

2.2 OBJECTIVE
Pair up with different Community Groups and School Classes to Use Program Kits available from NLLS and the Alice Melnyk Public Library

2.2 ACTION
a) Approach different community groups, including schools, to present and inform them about the kits available for use
b) Order kits from NLLS

2.2 RESOURCES
Library, NLLS, different community groups including schools

2.2 TIMELINE
October 2018

2.2 MEASUREMENT
Library service program kits used in the library and checked out

2.2 RESPONSIBLE
Library Manager, NLLS

2.2 SERVICE RESPONSE
Community partnerships and Service young readers

GOAL 3 TO OFFER DIVERSE PROGRAMMING

GOAL 3
TO OFFER DIVERSE PROGRAMMING

3.1 OBJECTIVE
Host a teen focus group to find out what teens want from the library

3.1 ACTION
a) Approach student council or peer support group
b) Give a brief presentation about the library
c) Ask for assistance and input-what do you want from the library?
d) Give out free library cards for teens who participate
e) Go through information collected and act accordingly

3.1 RESOURCES
Brochure, library cards, presenter

3.1 TIMELINE
The 2019/2020 school year

3.1 MEASUREMENT
More teens coming and using the library

3.1 RESPONSIBLE
Board member or library manager

3.1 SERVICE RESPONSE
Diverse programming and Community partnerships

3.2 OBJECTIVE
Offer more cultural events, like author visits, art exhibits, genealogy, etc.

3.2 ACTION
Actively search for programs that will come to our venue to teach, present and enlighten our patrons and community

3.2 RESOURCES
NLLS, the internet, book suppliers, art galleries

3.2 TIMELINE
Ongoing annually

3.2 MEASUREMENT
More programs offered to community and patrons

3.2 RESPONSIBLE
Library manager and board

3.2 SERVICE RESPONSE
Diverse programming and Cultural growth

GOAL 4 LIBRARY FACELIFT

4.1 OBJECTIVE
To purchase items to make the library a more inviting and organized space

4.1 ACTION
a) Draw out area and make a list of “wanted” items
b) Get estimates for shelving and furniture
c) Apply for grant

4.1 RESOURCES
Grant or fundraising

4.1 TIMELINE
Finish December 31, 2020

4.1 RESPONSIBLE
Library manager and board

4.1 SERVICE RESPONSE
Visit a comfortable place

4.2 OBJECTIVE
To put up a new ceiling and light fixtures throughout the library (entire building)

4.2 ACTION
Get an estimate for replacement of ceiling and get an electrician in to make sure the wiring for the lights are still good and purchase lighting that is both easy to read in and economical to run

4.2 RESOURCES
Grant or fundraising

4.2 TIMELINE
Finish December 2023

4.2 RESPONSIBLE
Board to hire contractors

4.2 SERVICE RESPONSE
Visit a comfortable place